Do I need a ticket bought online to get into the museum?
It is required to order tickets online via our ticket shop. After your purchase, the tickets will be sent to your email. You are currently required to book a time slot. This helps us to gain a valuable understanding of visitor flows so we can ensure a safe visit for everyone following the guidelines of the National Institute for Public Health and the Environment and the Museums Association. Because we can only admit a limited number of visitors per time slot, time slots can sell out, particularly during weekends. By purchasing a ticket online in advance, you are guaranteed admittance during your chosen time slot.
Which forms of payment do you accept?
You can pay by credit card (MasterCard, Visa & American Express), PayPal or iDEAL.
Can I buy tickets at the cash desk?
No. In order to admit visitors safely we need to ensure sufficient social distancing in the museum. We’re only able to do this effectively by selling all tickets online.
Can I book tickets by phone or email?
No. Tickets are only available online.
I don't have a printer. Can I still buy tickets online?
Yes, you can scan your ticket from your smartphone.
Can I scan my ticket from my phone?
Yes, the scanner is able to do this.
I don't have a printer or a mobile phone. How can I buy tickets if the museum ticket desk isn’t open?
This isn’t possible right now, unfortunately. We are working to find a solution.
Do I have to buy a ticket online if I have a discount card or membership card, such as a Museumkaart, BankGiro Lottery VIP Card, Vriendenpas, JuniorClub card, ICOM card or Rembrandtpas?
Yes. In order for us to manage visitor flows, everyone wishing to visit the museum needs to buy a ticket online for a specific entry time.
Book your ticket online. You will be able to indicate which discount card you have and obtain a free ticket for a specific entry time.
Please note that you are required to bring your discount card or membership card with you to the museum. We are unable to accept a copy on your phone or a printout. We cannot admit you without your physical card.
What's my entry time?
Your entry time is shown on your ticket. It is a 30-minute time slot. For example, if you chose a 10.00–10.30am slot, we will expect you in the museum’s entrance hall between 10am and 10.30am. Once you’ve been admitted, you’re welcome to stay as long as you like. This system is designed to prevent the entrance hall from becoming too crowded, but if it does, we’ll ask you to wait outside for a bit.
When is my ticket valid?
Your ticket’s validity is shown on the ticket, along with your name and the time slot when we expect you to arrive. Please make sure to be on time.
I have a problem …
I'm going to arrive earlier or later than the time shown on my ticket. Is that OK?
We know that sometimes circumstances beyond your control can affect your arrival. However, if you come at a time other than that shown on your ticket, we cannot guarantee entry.
I bought my ticket online, but I'm bringing an extra person. Can they come in at the same time as me?
Only if they have a valid ticket. You may be able to buy them a ticket online for the same entry slot.
Can I return or exchange tickets bought online?
No, tickets purchased online cannot be exchanged or refunded.
If you or someone in your household has symptoms of illness or feels unwell on the day of your visit, contact us on +31 (0)50 3666555 or firstname.lastname@example.org.
We can be reached from 9am to 5pm on weekdays and 10am to 5pm on weekends.
What if I make a mistake in my online order?
Avoid this by checking all the details carefully before making your payment.
I can't open my ticket. What should I do?
On most smartphones, a PDF document will open when you click on it. If you’re unable to open your ticket, make sure Adobe Reader is installed on your PC or phone. You can download it for free at https://get.adobe.com/reader/ and use it to open and print PDFs, such as museum tickets.
I can't print my tickets. What should I do?
You can scan your ticket from your smartphone.
If you still want to print it, make sure Adobe Reader is installed on your PC. You can download it for free at https://get.adobe.com/reade... and use it to open and print PDFs, such as museum tickets.
Still having trouble? Try a different browser (e.g., Google Chrome, Firefox or Internet Explorer).
Also check to make sure:
- Your pop-up blocker is off.
- Your printer is plugged in, connected, switched on, and not out of paper.
- The printer’s ink cartridges (black-and-white and colour) aren’t empty and are working properly. If you're not sure, print a test page, like an email or photo.
Restarting your computer might also help.
Otherwise, ask someone else to print your tickets for you.
Can I exchange or return expired tickets?
I haven't received my tickets, but the money has left my account.
There are a few things you can do:
- Check your spam or junk email folder for the email containing your tickets. Gmail often sends emails of this type to the spam folder.
- There could be a typo in your email address. Contact email@example.com and we will correct it if necessary and resend your tickets.
- Outgoing emails can be subject to various delays. Try waiting for a bit and checking your inbox again.
I’ve filled in all the fields on the ticket site, but I’m not being sent to the payment page.
This can happen for various reasons:
- Check again to make sure you've filled in all the details correctly.
- Have you ticked the box “I agree with the general terms and conditions”?
- If you're paying by credit card, make sure you’ve filled in the CVC code.
- Trying a different browser may help.
- Is your balance insufficient, or is your credit card company declining payment? Try again, perhaps with a different card.
To prevent duplicate charges, check whether payment has gone through before trying again.
I haven't received my tickets. What should I do?
If you haven't received your tickets, email firstname.lastname@example.org. Include your name, phone number, the type of tickets, and the ticket date, and please attach a copy of your bank statement.
I’m coming with other people. Do we all need to print and scan our tickets separately?
Yes, each online ticket is valid for a single admission only and must be scanned individually. But you can do this from your phone, so you don’t need to print it.
My tickets didn't print clearly. Will I be unable to enter the museum?
The most important parts of your ticket are the barcode and barcode number. If they are legible, you will be able to use the tickets. You can also scan them from your phone.
If you’re printing your tickets, before you leave home, make sure the ink hasn’t bled into the white spaces between the lines in the barcode. If it has, print the ticket again.
You can also scan your ticket from your smartphone.
Is it OK to photocopy my tickets?
Every online ticket has a unique barcode that you need to scan to get in. Each ticket’s code can be scanned just once. After that, neither the ticket nor a copy of it can be used again. If the code hasn’t been scanned, you can still use the ticket.
Can I show a copy of my Museumkaart or BankGiro Lottery VIP card that’s stored on my phone?
No, museums can’t accept copies of these cards. The rules for the Museumkaart and BankGiro Lottery VIP card require us to see and scan your actual card.
Can a person accompanying someone with a disability enter the museum for free?
Yes, but the companion needs to book for the same time slot so we know exactly how many people are inside the museum. You can book them a free ticket in the ticket shop by selecting the option “I already have a ticket”.
Can I change the date of my ticket after purchase?
I'm participating in a promotion and have a 25% discount or free ticket credit. Do I have to buy a ticket online?
Yes. You can do this on in the ticket shop by selecting the option “I have a 25% discount” or “I already have a ticket”.
The cashier will ask to see your voucher or discount email.
How can I contact a staff member?
If you have a question that isn’t covered here, email email@example.com or phone +31 (0)50 3666555.