FAQ: The Rolling Stones - Unzipped

We are carefully following the rules set out by the National Institute for Public Health and the Environment and the Museums Association. We are admitting very small numbers of visitors to the museum each day, spread over timed entry slots, and visitors follow a one-way route inside the building. We replace 100% of the air in the museum, including the toilets, shop and restaurant, every day.

Check the latest rules before you visit: Plan your visit

Tickets are only available online.

Book a time slot: Tickets

* If you have a Stadjerspas, choose “I already have a ticket” and come to the desk when you arrive.

** A wheelchair user’s companion is entitled to free entry. Select “I already have a ticket” and come to the desk when you arrive.

Your entry slot is a 15-minute time window during which you may enter the museum. You choose your slot when you buy your ticket (which you must do in advance). On the day of your visit, you must arrive at the museum during your slot. Once you’re inside, you can stay as long as you like.

The exhibition is open from Saturday 14 November 2020 through Sunday 28 February 2021, seven days a week, generally from 10am to 10pm. You must choose an available entry slot. Special opening hours apply on the following dates:

• 24 December: 10am–6pm
• 25 December: closed
• 31 December: 10am–6pm
• 1 January: noon–10pm

Yes, Museumkaart holders do need to buy tickets. You will pay a reduced price of €14. Bring your Museumkaart so we can scan it at the museum entrance; otherwise you’ll have to pay the full price of €29.

Book a time slot with a Museumkaart: Tickets

Yes, BankGiro Lottery VIP Card holders do need to book. Entry is free, but you must reserve an entry slot. Bring your VIP Card so we can scan it at the museum entrance; otherwise you’ll have to pay the full price of €29.

Book a time slot with a BankGiro Lottery VIP Card: Tickets

Friends of the Groninger Museum get in free to The Rolling Stones – Unzipped and every other exhibition at the museum. But you do need to book a free time slot. And remember to bring your membership card; you won’t be admitted without it.

Book a time slot with a Friends card: Tickets

Friends of the Groninger Museum get free admission to the museum and its exhibitions for a year. They also get access to exclusive Friends events. Membership starts at €37.50 a year (€65 for dual membership). You can join on the website. Allow for at least a week’s processing time before you receive your card, which you will need to get into the museum.

I’d like to become a Friend: Friends

Because of coronavirus restrictions, it’s not possible to pay only to see the permanent collection during The Rolling Stones – Unzipped. To see works in the collection, you need to book a ticket online that gives you access to all the exhibitions.

Book a time slot: Tickets

Production of an exhibition like The Rolling Stones – Unzipped is extremely expensive. This compels us to charge an additional fee on top of the basic admission price.

No, tickets are only available from the Groninger Museum’s website.

Book a time slot: Tickets

Sorry, no. Ordering them from our website is easy and quick.

Book a time slot: Tickets

Tickets can be scanned from your phone if the screen is high-quality and set to maximum brightness. If you have any doubts, print your tickets before coming to the museum. There is no way to print tickets at the museum.

Visitors with disabilities do need to buy tickets online. If you are unable to move through the museum on your own, your companion can come in for free. Buy your own ticket for a valid entry slot at groningermuseum.nl/tickets. Order a free ticket for your companion and choose the option “I already have a ticket”.

More information on accessibility: Accessibility

The Rolling Stones – Unzipped is only suitable for pupils at secondary level.

Email boekingen@groningermuseum.nl or call +31 (0)50 3666 555 during office hours to discuss the options.

This exhibition is best suited to individual viewing. Follow the rules set out by the National Institute for Public Health and the Environment and the Museums Association and only bring members of your household or a group of no more than five. Buy tickets for your guests at groningermuseum.nl/tickets[LM1] and choose from the available entry slots.

Book a time slot: Tickets

To discuss a custom reception, contact Ademiek Gerritsma on agerritsma@groningermuseum.nl or +31 (0)50 3666 555.

No, the time slot shown on your ticket is the 15-minute period during which you must enter the museum. Once you’re inside, you can stay in the exhibition as long as you like. The last entry slot of the day starts at 8.30pm, and the museum closes at 10pm.

Entry is guaranteed for visitors who arrive within their allotted time slots. If you come at a different time, we are unable to guarantee entry.

Everyone needs a ticket for the correct time slot to enter the museum. Check online to see if there any tickets left for the desired time.

Check availability: Tickets

No, this is not possible. The National Institute for Public Health and the Environment advises against the swapping or resale of personal tickets in light of research findings on the spread of coronavirus.

Tickets purchased online are nonrefundable. The National Institute for Public Health and the Environment advises against the swapping or resale of personal tickets in light of research findings on the spread of coronavirus.

Try the following:

• Check your spam or junk folder for the email containing your tickets. Gmail often sends emails of this type to spam.
• There could be a typo in your email address. Contact us using the form at the bottom of this page and we will correct it if necessary and resend your tickets.
• Outgoing emails can be delayed for various reasons. Try waiting for a bit and checking your inbox again.

Try the following:

• Check your internet connection and refresh the page.
• Try a different browser.
• Restart your computer.
• Still not working? Contact us using the form at the bottom of this page.

This can happen for various reasons:

• Check again to make sure you've filled in all the details correctly.
• Have you ticked the box “I agree with the general terms and conditions”?
• If you're paying by credit card, make sure you’ve filled in the CVC code.
• Trying a different browser may help.
• Is your balance insufficient, or is your credit card company declining payment? Try again, perhaps with a different card.

Warning: To prevent duplicate charges, check whether payment has gone through before trying again.

• Still not working? Contact us using the form at the bottom of this page.

Yes, you can do this once. Book a ticket at groningermuseum.nl/tickets and choose “I already have a ticket”. Bring your ticket and Stadjerspas to the museum entrance.

Book a time slot: Tickets

Yes, as a Museumkaart holder you do need to buy a ticket and plan your visit. You will pay a €14 exhibition supplement. Remember to bring your card with you; you’ll need to show it at the entrance. Otherwise you’ll have to pay the full price of €29.

Book a time slot with a Museumkaart: Tickets

Yes, BankGiro Lottery VIP Card holders do need to book tickets. Entry is free, but you are required to reserve a time slot.

Bring your card with you so we can scan it at the entrance; otherwise you’ll have to pay the full admission price of €29.

Book a time slot with a BankGiro Lottery VIP Card: Tickets

No, owing to the high cost of producing this exhibition, we are unable to offer this option.

Friends of the Groninger Museum get in free to The Rolling Stones – Unzipped and all our other exhibitions. You can return as many times as you like. But yes, you are required to book a ticket with a timed entry slot. This guarantees you admission to the museum.

Book a time slot: Tickets

If you bought a discounted ticket and are unable to show your discount card at the entrance, unfortunately we will not be able to let you in unless you pay the full admission price. The Groninger Museum does not have access to the databases of the organisations that issue discount cards, so we are unable to confirm whether you are a cardholder.

No, the organisations that issue discount cards have asked us to scan physical cards only, not pictures.

Every student studying in the province of Groningen gets free admission to the museum, including the exhibition The Rolling Stones – Unzipped. You will need to book a timed-entry ticket online and show your student card at the ticket check.

If you are studying outside Groningen or have a CJP card, your ticket will cost €10. We will need to see your CJP or student card.

Book a time slot: Tickets

No, we do not offer group discounts. The exhibition is best suited to individual viewing.

Yes. Book your free timed-entry ticket on the museum’s website. Bring your ICOM card or Rembrandtkaart with you, and make sure it has the correct sticker for 2020 or 2021.

Book a time slot: Tickets

Yes. Book your ticket online and choose a free timed-entry child’s ticket.

Book a time slot: Tickets

Press entry is only available with advance permission. Email pr@groningermuseum.nl and we will get back to you as soon as possible.

The museum is opposite Groningen’s main railway station, where many buses and trains stop.

For up-to-date rail travel information see the NS website: https://www.ns.nl/reisplanner#/

Use one of the car parks in the city or leave your car at a park-and-ride site and take the Q-link bus into town.

Drivers with a disability parking permit can use the two parking spaces on Ubbo Emmiussingel.

See park-and-ride sites around Groningen: https://gemeente.groningen.nl/pr-terreinen-en-pr-bus-q-link

See nearby car parks: https://www.parkeren050.nl/

The exhibition galleries are wheelchair-accessible, and folding stools can be borrowed from the museum information desk. If you’d like to borrow one of our two wheelchairs or reserve a walking frame, contact the information desk on +31 (0)50 3666 555 or informatiebalie@groningermuseum.nl. We will reply during office hours.

The Rolling Stones – Unzipped is suitable for people with a vision impairment, since along with numerous objects and written texts it contains plenty of audio fragments.

The exhibition contains plenty of objects and written texts, supplemented with audio fragments.

Yes. To borrow a wheelchair (we have one with hand rims and one without) or a walking frame, contact us on +31 (0)50 3666 555 or informatiebalie@groningermuseum.nl. We will reply during office hours. Folding stools can also be borrowed at the museum.

The museum has wheelchair-accessible lifts. Drivers with a disability parking permit can use the two parking spaces on Ubbo Emmiussingel.

If you need assistance inside the museum, speak to a staff member. They will be happy to help you.

Learn more about our facilities for disabled people: Accessibility

The exhibition is generally open from 10am to 10pm, seven days a week, from Saturday 14 November 2020 through Sunday 28 February 2021. You must enter during your 15-minute timed entry slot and may remain inside as long as you like. The last slot of the day starts at 8.30pm, and the museum closes at 10pm. You must choose an available entry slot.

Special opening hours apply on the following dates:

• 24 December: 10am–6pm
• 25 December: closed
• 31 December: 10am–6pm
• 1 January: noon–10pm

The restaurant is open for food and drink during museum opening hours. You can stop in before and after your visit to the exhibition.

The shop is open during museum opening hours. Pop in after the exhibition to pick up a copy of the amazing catalogue or something from our range of fun Rolling Stones products.

You’ll need to scan your ticket at the entrance and show us your discount card if you have one. After that you’ll pass the cloakroom, where jackets and small bags can be left in the free lockers.

You can store your belongings in one of our free lockers. You’ll pass them on the way to the exhibition. Backpacks, umbrellas, packages, carrier bags, and handbags larger than 30x35cm are not permitted inside the exhibition. To protect the artworks, we ask that you do not carry your bag on your back. We do not have space for suitcases or other large items (see next question).

It is not possible to store anything in the cloakroom outside the lockers. Leave suitcases, carry-on bags, overnight bags, folding bikes and other large items at your accommodation or use the lockers at the railway station.

See all our house rules: Plan your visit

To protect the artworks, it is not permitted to carry bags or child carriers, including baby slings, on your back. Carry your child on your front or leave your carrier (whatever its size) in the cloakroom and borrow one of our pushchairs.

We are currently unable to provide this service. Please bring your own charger and power bank.

Yes, but tripods, selfie sticks and flashes are not permitted, and we ask that you avoid inconveniencing other visitors.

The duration of a visit will of course vary from person to person, but do allow at least an hour and a half. Your visit will begin during the timed entry slot printed on your ticket. You may then stay in the exhibition as long as you like. You must choose an available entry slot.

Yes. Visit the MendiniRestaurant for coffee, tea and cake, a delicious lunch, or a drink and a snack. You can come to the restaurant before and after visiting the exhibition.

Warning: If you have lunch at the MendiniRestaurant, this means you are leaving the exhibition. Your timed entry slot will cease to be valid.

See the restaurant menu: MendiniRestaurant

If you have to leave the exhibition unexpectedly, speak to a staff member.

With the exception of registered assistance dogs, pets are not allowed in the museum.

The museum is unable to take responsibility for your property, but found objects are sometimes posted on the iLost website: https://ilost.co/nl/org/groninger-museum?all=#item-222371

Yes, a catalogue is for sale in the museum shop (€49.99).

No, we are unable to offer tours because of the music playing in the exhibition.

No, but written information is available in the exhibition and there are plenty of audio fragments to listen to.

Yes, at weekends and during school holidays you can get creative in the studio between 12 and 4.45pm.

See what’s on at the studio: Activities & Events

Yes, the museum shop has some great Stones items on sale.

No, no events are scheduled because of coronavirus restrictions.

On the special exhibition website, www.rollingstonesgroningen.nl, you’ll find packages and accommodation options plus information about restaurants, hotels and other things to do in Groningen.

Visit www.rollingstonesgroningen.nl

The entire city of Groningen is celebrating the Rolling Stones this winter. Various museum partners will be organising film screenings, talks and concerts. See the special Stones website for more information.

Visit: www.rollingstonesgroningen.nl,